You are a leader having to deal with the issues of ambiguity, uncertainty and performance, found so often in the workplace. The need for successful outcomes, achieved through exploring all the options, using clarity of thought, is a constant demand. Many leaders find talking with and working through the issues, in confidence, with an experienced coach helpful and very worthwhile raising their performance and confidence. Our qualified and experienced executive coaches have operated in the most challenging environments and are well positioned to help leaders work through challenging cultural change, HR and performance issues and would be delighted to work alongside you. Sessions vary in time and frequency according to client need.
Values, Ethics and Culture
In light of events in banking, politics, media and the public sector, together with the clamour of public accountability, how ‘fit for purpose’ is your leadership and that of your managers – what is the culture in your organisation –what can you do to ensure it is healthy? This programme enables participants to anchor or re-anchor their personal and professional values and explore the sometimes complex topic of ethics and ethical leadership including decision making. It can be tailored for those who are new to a leadership role or more experienced and senior managers who wish to explore these issues in depth. This programme includes the option of participants undertaking coaching sessions with a qualified executive coach.
Why Should Anyone Be Led By You?
The task of leadership is both challenging and rewarding, but with many pitfalls. This programme will enable participants to examine the issues of leadership and management, their preferred learning style and behavior traits with an introduction to Reflective Practice and Learning Journals. There will be the opportunity to develop or enhance a Personal Communication Strategy. Leadership qualities will be explored, together the tactics available to enhance your, and that of the team you lead, performance. This programme includes the option of participants undertaking coaching sessions with a qualified executive coach.
Your Business – Your Customers
Knowing your business and knowing your customers are vital elements in leading any business. We will explore how ‘added value’ can come about by focusing on quality of service you provide to your customers, partners and other stakeholders. Futures Thinking – So where is your horizon – what does it look like?. This programme intended for senior managers and executive leaders, will enable participants to explore what challenges and opportunities the future may present for their business and practices, what needs to be done and how they can best prepare for it.
Delivering Quality Performance Reviews and Feedback
Although an ideal opportunity to have a productive meeting with a member of staff, performance reviews are so often fraught with pitfalls and can result in a negative experience for the assessee and assessor. This programme takes participants through the steps of preparing for and running a productive performance review together with strategies and tactics on giving accurate feedback.
Critical Incident Management
How effective are you and your team in dealing with a crisis that undermines your organisation’s ability to function, could cause it to fail or damages your hard won reputation? – How long could you sustain such a crisis? – This programme, in support of your business continuity activities, enables leaders to define a critical incident, takes participants through a number of real time scenarios, using a management model reflecting that used by the emergency services and will ensure participants are able to effectively communicate and direct their response to the incident. Issues of how to best use resources, manage staff, undertake record keeping together with how to engage with other agencies are explored.
Advanced Critical Incident Management
Intended for those leaders who have attended the CIM programme above, and will manage the more serious critical incidents. This programme explores using emotional intelligence in leadership, policy formulation and recording, audit trails and strategic thinking together with preparing for potential judicial enquiries.
Managing the Grievance Procedure Effectively
Does your organisaton’s grievance procedure work effectively – does it have the confidence of the workforce? – This programme takes participants through the organistions grievance procedure, allowing them the opportunity to have the latest legal update, identify and adopt best practice and develop the necessary skills in a safe learning environment.