Customer Care Policy.
Chiltington Associates is committed to ensuring that delegates achieve their learning outcomes and genuinely master the skills we teach.
By definition, training is provided to bring about changes in behaviour. The aim is to give people new skills that they can then use in their work to do things differently and better. However, at Chiltington Associates we know that the real learning takes place not during, but after, the training event. It is when they have returned to their workplace that delegates practice and eventually master and embed their new knowledge.
We also know that without on-going support and encouragement that process of embedding “soft-skills” is truncated or doesn’t take place at all – which, perhaps, is why studies have frequently shown that money spent on such training seldom produces the desired benefits.
We are committed to providing a high quality and effective service and so we will always provide on-going support to delegates who have attended one of our training events. The depth and degree of such support is agreed with the client/ organisation beforehand. At the very least it will consist of open-ended email advice at the request of the individual delegates but can, especially at the executive level, include programmed follow-up coaching sessions on an individual or small group basis.
Chiltington Associates Ltd (CAL) aims to provide an environment for associates, clients and those people who may work with it or for it that fosters fairness, equity, and respect for social and cultural diversity, in an environment that is free from unlawful discrimination, harassment and disparagement as determined by current and future legislation. Our similarities and differences include but are not limited to:
Education and training
Lifestyle, including marital status and family status
Physical and mental abilities
Race, nationality and ethnicity
We are committed to developing the diverse skills and experiences of all in ways that will bring a sustainable behaviour change where needed. Our words, actions and behaviours will demonstrate and confirm our respect for each other and each other’s contributions.
Within Chiltington Associates business ethics are the same as personal ethics and all associates and staff will conduct their affairs with the same high standard applying to both.
We will respect the differences of our clients, staff and fellow associates. Our actions will be free from discrimination or harassment, each person being accorded equal opportunity, regardless of age, race, sex, sexual preference, colour, creed, religion, national origin, marital status or disability. Associates and staff will never be penalised for reporting concerns of non-compliance with this policy.
Chiltington Associates conducts its affairs consistent with the applicable laws and regulations of the countries where it does business. Business practices, customs and laws differ from country to country. When conflicts arise between the ethical practices of Chiltington Associates and the practices, customs, and the laws of a country, then we will seek to resolve them consistent with its ethical beliefs. If the conflict cannot be resolved consistent with its ethical beliefs, Chiltington Associates will not proceed with the proposed action that has given rise to the conflict. These ethical standards reflect who we are and are the standards by which we choose to be judged.
Mistakes will never be covered up and will be immediately fully disclosed and corrected
Dealing with public and voluntary sector organisations is often different to dealing with private organisations, as many strictly prohibit the receipt of any gratuities by their employees, including meals and entertainment. We will be aware of, and respect, these prohibitions.
Protection of Information
We will not use or disclose client, vendor or our confidential or proprietary information to others. Additionally, we will take appropriate steps, including securing documents, limiting access to computers and electronic media, and proper disposal methods, to prevent unauthorised access to such information. We will never ask a person to violate a non-compete or non-disclosure agreement.
Fair Competition and Antitrust Laws
Chiltington Associates will comply with all applicable fair competition and anti-trust laws. These laws attempt to ensure that businesses compete fairly and honestly and prohibit conduct seeking to reduce or restrain competition.